FAQs

Tenant referencing is a standard process that checks your financial and personal circumstances to confirm you’re able to meet the obligations of the tenancy. It includes checks on:

• Employment and income
• Credit history
• Previous addresses
• Right to Rent status (immigration checks)

If you do not meet the referencing criteria — for example, due to low income, credit issues, or unemployment — you will not be approved to proceed with the tenancy unless you can pay the rent in advance.

No. As we are a direct landlord, we do not accept guarantors under any circumstances.

Yes. If you fail referencing but still wish to proceed, we may offer the option to pay rent in advance for the full term (e.g. 6 or 12 months), subject to approval. This must be paid in full before the tenancy starts.

The full tenancy term must be paid upfront. For example, for a 12-month tenancy at £900/month, you would need to pay £10,800 in advance, plus the deposit.

If you end the tenancy early (outside of a break clause), you may not be entitled to a refund of unused rent. We recommend discussing the implications of paying rent in advance before committing.

Yes. If your circumstances change (e.g. you gain full-time employment and pass referencing), you are welcome to reapply for a property with us in the future.

It’s a legal contract outlining the terms of your rental, including rent amount, duration, and responsibilities as per the UK Housing Act.

Most tenancies are for 12 months with a 6 month break clause , but longer terms may be available depending on the property.

You’ll need to check the break clause in your agreement. If there’s no break clause, you may be responsible for rent until the end of the contract or until a replacement tenant is found.

Within the first 6-12 months we require 2 months notice from your rent due date, after the initial 12 months we require 1 months notice from your rent due date.

Rent payable does not cover any other costs or utilities unless specifically otherwise stated.

It’s usually equivalent to 1 months’ rent and is protected in a government-approved deposit scheme ‘DPS’.

Rent is typically due monthly, on the same date you moved in.

Rent is paid via bank transfer or standing order, as specified in your tenancy agreement.

Report any issues to us via email or your tenant portal.

Call our out of hours number if you have an emergency outside of office hours: Monday – Friday 9am-5pm.

01483 951900

Examples of Emergencies are:

• Make safe leaks and electrical faults.
• Total loss of water supply (unless the mains water provider is at fault).
• Total loss of electric power (unless your electric provider is at fault).
• Forced entry/ property unsecure (where appropriate).
• Loss of heating when there are vulnerable people living within the property (babies or elderly people).

We aim to address emergency repairs i.e.no heating, no electric throughout, uncontainable leak within 24 hrs, urgent repairs within 48 hours, and non-urgent repairs within 10 working days.

Tenants are usually responsible for minor upkeep, like changing light bulbs or keeping the garden tidy etc.

Major repairs are the landlord’s responsibility.

Within the first 6-12 months we require 2 months notice from your rent due date, after the initial 12 months we require 1 months notice from your rent due date.

Yes, provided there’s no damage, unpaid rent, or cleaning issues and the property is returned in the same condition you received it. We’ll arrange a checkout inspection and return your deposit within 10 days unless there is a dispute.

Absolutely! Just get in touch via email and we’ll be happy to provide a reference for your next landlord.

Pets are not permitted in all of our developments.

Where pets are considered, written permission must be sought from us.

A pet fee is payable.

Smoking is not permitted in any of our properties, developments or outside spaces.

An inventory is a detailed document listing the contents and condition of the property at the start of the tenancy. It includes furniture, fixtures, appliances, flooring, walls, windows, outdoor areas, keys, and meter readings.

An Independent inventory clerk will prepare the inventory and schedule of condition before you move in.

Yes. You’ll be given a copy of the inventory at the start of the tenancy. If you notice any errors or have comments, you should return it with your amendments within 7 days.

The inventory helps avoid disputes at the end of the tenancy by providing a clear record of the property’s original condition. It’s used to determine if any deductions should be made from your deposit.

At the end of your tenancy, the inventory clerk will inspect the property using the original inventory.

The check-out compares the property’s current condition to the check in inventory.

It reviews:

• Cleanliness
• Any damage beyond fair wear and tear
• Missing items/ additional items left
• Maintenance of garden or outdoor areas
• Closing meter Readings
• Key and or fob returns

You are encouraged to attend the check-out inspection. If you miss the first scheduled appointment and require a second, you may be charged for the additional visit.

If the check-out finds damage or cleaning issues beyond normal wear and tear, the cost of repair or cleaning may be deducted from your deposit. You’ll be notified in writing and given the chance to dispute it.

To ensure a smooth check-out:

• • Deep clean the property (or hire professionals)
  • Return all furniture to its original position
  • Replace any missing or damaged items
  • Remove all personal belongings and rubbish
  • Provide final meter readings and proof of settled utility bills
  • Return all keys, remotes, and access devices
  • Ensure your rent account is up to date.

Any bulky or uncollected items may result in removal or storage charges, which can be deducted from your deposit.

For all housing related enquiries and maintenance reporting please email

housing@thamesweygroup.co.uk

By BACS, Standing Order, On the Portal VIA WorldPay/Go Pay

Nat West Bank

60-24-20

A/c 89918673

Ref: T000….

On the Portal, request the link from credit.control@thamesweygroup.co.uk

Credit Control enquiries

For all credit control enquiries please email or call:
credit.control@thamesweygroup.co.uk

01483 – 951900 Option 3